Course curriculum

  • 1

    Welcome & Foundation 1: Performance Appraisal Training

    • Welcome to the Happy HR Managers Blueprint!

    • Foundation 1.1 Why are appraisals so important to an employee?

    • Foundation 1.2 The key to effective performance appraisals

    • Foundation 1.3 Why 'Humanising' the process removes fear, creates a safe space and leads to more engagement

    • Foundation 1.4 The importance of post appraisal follow ups
  • 2

    Foundation 2- Development Plans

    • Foundation 2.1 Why development plans so important to employees

    • Foundation 2.2 Why working in sprints or phases leads to effective development.MP4

    • Foundation 2.3 Using development plans to promote staff more effectively

    • Foundation 2.4 Why development plans are key to employee retention
  • 3

    Foundation 3- Training Plans

    • Foundation 3.1 The difference between training plans and development plans

    • Foundation 3.2 Using training plans to deliver predictable behaviours

    • Foundation 3.3 Why refresher training is so important?
  • 4

    Foundation 4- Performance improvement plans and Behaviour performance improvement plans

    • Foundation 4.1 What is the difference between performance improvement plans and behaviour performance improvement plans?

    • Foundation 4.2 The key to managing poor performance.MP4

    • Foundation 4.3 The key to managing poor behaviour

    • Foundation 4.4 How to get commitment from the employee

    • Foundation 4.5 What to do if an employee is not committing to the process

    • Foundation 4.6 What happens if an employee is not improving?

    • Foundation 4.7 Celebrate when behaviour changes
  • 5

    Foundation 5- Managing Conflict

    • Foundation 5.1 What is conflict?- What is healthy and what is not?

    • Foundation 5.2 How to manage conflict effectively

    • Foundation 5.3 How to manage emotional employees

    • Foundation 5.4 Check in- Are they OK?

    • Foundation 5.5 How to move past conflict
  • 6

    Foundation 6- Grievance management

    • Foundation 6.1 What is a grievance?

    • Foundation 6.2 The grievance process and how to manage it

    • Foundation 6.3 The "don’ts of a grievance process

    • Foundation 6.4 What are the rights of the employee in a grievance process
  • 7

    Foundation 7- Procedures

    • Foundation 7.1 Why having procedures documented leads to predictable outcomes

    • Foundation 7.2 Why scheduling time to update procedures with employee feedback leads to better business optimisation.
  • 8

    Foundation 8- Warning management

    • Foundation 8.1 What are the types of instances I need to give a warning?

    • Foundation 8.2 The warning process and the do’s and don’ts

    • Foundation 8.3 Why providing detail on the warning is important.
  • 9

    Foundation 9- Termination management

    • Foundation 9.1 The checklist process around termination

    • Foundation 9.2 Post termination looking after your culture

    • Foundation 9.3 Post termination, taking care of the terminated employee.
  • 10

    Foundation 10- Communication and perception

    • Foundation 10.1 What is effective communication?

    • Foundation 10.2 Why having a communication framework in place is vital for internal communication

    • Foundation 10.3 Why seeking feedback on your communication style can foster better relationships
  • 11

    Foundation 11- General Manager Knowledge

    • Foundation 11.1 How to use SWOT analysis and benchmarks to optimise your department

    • Foundation 11.2 Why note taking is important to keep on employees file

    • Foundation 11.3 Safety